Trezor Suite is an application that enables users to manage their assets online via desktop or mobile. This app could be installed from Trezor.io/start on your device and after setting it up, you’ll be eligible to see the assets you have deposited or received in your Trezor Wallet.
Well! In this blog post, we will take a common query of so many Trezor Wallet users that they are unable to see the deposited coins in their Trezor Suite app. So, if you are also the one who is facing the same issue, we will get you covered by providing in-depth information about why you are getting this issue and how you can resolve it. Let’s get started.
First, have a look at the potential causes
- You might have inputted the wrong seed phrase while accessing your wallet account.
- Your passphrase could be wrong, as you might be entering your hidden wallet password in a standard wallet.
- If you have a hidden wallet, typing an incorrect passphrase can also cause an issue.
- You are checking out your standard wallet but you might have stored your assets in a hidden wallet.
- Your coins are disabled from the “Settings” of the Trezor Suite.
- You may have downloaded a fraudulent app, if you haven’t downloaded it from Trezor.io/start.
Steps to resolve the issue of disappeared crypto assets
Well! As a crypto trader, you should first make sure that you have downloaded the Suite app from Trezor.io/start only to demolish the chances of any scam. Once it is confirmed, you can move to the take below given steps to make your coins visible on Trezor Suite.
It could be done in three steps:
- Check out the recovery seed phrase
- Check if the passphrase is enabled
- Make sure that coins are enabled
- Check out the recovery seed phrase: To check whether you have entered an accurate seed phrase while accessing your wallet, you need to follow the step outline below to accomplish a dry run.
- Open the app and access it using your PIN.
- Now, navigate the “Device Settings” and press “Wallet Backup”.
- Find “Check backup” on the prompted page and then press “I understand to provide consent.
- Hit “Start” and provide your seed phrase on the following page.
- Next, select “Standard Recovery” and provide a PIN.
- Provide the asked word of seed phrase on the Trezor device using the keyboard.
And, it will clarify whether the seed phrase you have used to login matches the seed phrase of your wallet device or not.
- Check if the passphrase is enabled: If a passphrase has been set on your device unknowingly to protect it, you should try your passwords, which you usually use, or the PIN you are using to unlock your Trezor Wallet, as they can be the best possible options you might set as a passphrase for your wallet.
- Make sure that coins are enabled: You can go to the Device Settings to change this setting by enabling the toggle of “Crypto”.
Can I use Trezor without Trezor Suite?
If you are a Chrome user and use a Trezor Popup, you’ll be able to utilize the Trezor Wallet with a WebUSB extension only. You can also Trezor Bridge application to get connected to your Trezor Wallet. In this process, there is no need to install the Trezor Suit application on your device.
The Final Words!
Trezor Wallet is the best hardware wallet to store assets with sophisticated security measures. This wallet can be handled through the Trezor Suite app which is a software installable from Trezor.io/start to let users handle assets easily. However, you can also use this wallet without installing any software using WebUSB, nonetheless, Trezor Suite provides a better and more organized way to manage the assets dumped in your Trezor wallet.